Refund Policy

Autlantic Billing provides software for merchants to charge customers in USDC, manage subscriptions, and issue invoices. Customer payments settle on Base to the merchant's configured payout wallet. Autlantic does not hold customer subscription funds.

Refund requests for a merchant's product are primarily between the customer and the merchant. Contact the merchant whose product or subscription you purchased. Each merchant sets their own catalog, support process, and refund practices, subject to applicable law.

Where Autlantic Billing supports merchant-initiated refunds for paid invoices, USDC is returned from the merchant wallet to the customer wallet on Base. Autlantic does not operate a refund reserve wallet and does not pay refunds from Autlantic funds.

Refunds depend on merchant action, the merchant having sufficient USDC and any required on-chain approvals, and network conditions. Refunds are typically returned in USDC on Base when issued.

Merchants may choose to refund at their discretion, for example if:

• They cannot deliver the promised product or service.
• There was a duplicate charge or clear billing error.
• They offer a satisfaction guarantee described at purchase.

• On-chain payments cannot be reversed by Autlantic once confirmed.
• Sending to the wrong address or wrong amount may not be recoverable.
• Expired checkout sessions require starting a new payment.
• Traditional card chargebacks do not apply to on-chain USDC payments.

Autlantic may charge merchants separate software or platform fees for Autlantic Billing (for example subscription plans shown in the merchant dashboard). Those fees are between Autlantic and the merchant. They are separate from customer USDC payments for a merchant's product, which settle to the merchant wallet.

Customers: contact the merchant first for product delivery or refund requests. Include your invoice or subscription reference if you have one.

Merchants: use the Autlantic Billing dashboard to review invoices and subscription status. For platform problems (verification delays, technical errors), contact support@autlantic.com with the relevant invoice or subscription ID.

See also our Terms of Service, Non-custodial overview, and Privacy Policy.